一、总则
本条款适用于通过 youclanheritage.com（下称“本网站”）购买的全部服务与商品。下单或付款即表示您已阅读并同意本条款。
1. 我们是谁
本网站由 YOU CUIYUN（游翠云）（下称“我们”）运营，服务提供地为中国山西省晋中市太谷区。
联系邮箱：xw131419-1319@qq.com
回复时间：北京时间 9:00–18:00（UTC+8），两个工作日内回复。
本网站的全部收款账户名称为 YOU CUIYUN，与上述经营者一致。
2. 我们提供什么
| 类别 | 具体内容 | 交付形式 |
|---|
| 语言教学 | 一对一线上汉语课程（单课时、课时包） | 线上视频授课 |
| 家史服务 | 回忆录代写、家史编修、族谱整理 | 电子文稿、印制成品 |
| 数字协作 | 家族树在线共建（邀请族亲共同填写） | 在线账户 |
| 实物商品（文创典藏） | 实物复刻藏品与周边：印章、卷轴、谱册、书签、茶礼、佛龛、匾额、牌位等，限量编号 | 跨境邮寄 |
| 祠堂祭祀代办 | 代备敬香、长明灯、供品、莲花灯，在国内祭堂实地代办 | 实地代办 + 现场实景照片回传 |
| 咨询类 | 易经文化解读、情绪陪伴、家史寻根访谈（如页面在售） | 线上会话、文字报告 |
页面标注“即将开放”的项目不接受付款。
3. 付款
- 全部款项以美元（USD）标价与结算，通过页面内 Stripe / PayPal / 微信跨境支付 官方收银台完成。
- 款项直接进入经营主体 YOU CUIYUN 的收款账户，客服不经手款项，也不提供任何站外私人收款账户。
- 课程与服务在付款确认后生效；实物商品在付款确认后安排发货。
- 我们不接受站外私下转账。任何要求您绕开本网站付款的请求，均非我方发出，请勿理会。
4. 预约与改约（语言教学）
- 上课时间以双方确认的时段为准，时区一律按 北京时间（UTC+8） 标注。
- 改约或取消须在开课前 24 小时 以上以邮件或站内消息通知，可免费改期一次。
- 开课前 24 小时内取消，或未出席，视为该课时已消费，不予退还，可申请补课一次。
- 因我方原因（疾病、设备或网络故障）无法上课，全额补课或退还该课时费用，由您选择。
- 学员端网络或设备问题导致课程中断超过 15 分钟，该课时按半节计。
5. 课时、有效期与失效
| 购买项 | 有效期 | 到期处理 |
|---|
| 单课时 | 自付款日起 30 天内使用 | 到期未使用，可申请延期一次（30 天） |
| 课时包 | 自首次上课日起 3 个月内用完 | 到期未用完，剩余课时作废，可申请延期一次（30 天） |
延期申请须在有效期内提出，每个订单限一次。
6. 交付（回忆录、家史、族谱类）
- 签约后支付 30% 定金，开始访谈与资料整理。
- 初稿交付后支付 40%，定稿后支付 30%。
- 每份委托含 2 轮修改，超出部分按页面标注的标准另行计费。
- 标准周期：回忆录 6–10 周，家史编修 4–8 周，族谱整理 3–6 周，自资料齐备之日计算。加急需另行确认。
- 客户须在约定期限内提供资料与确认意见；因客户延迟导致的工期顺延，不属违约。
7. 实物商品
- 现货于付款后 3–7 个工作日内发出；定制类（刻字、印制谱册）于确认样稿后 15–30 日发出。
- 小件、中件商品全场包邮；大件（印章、卷轴、谱册、佛龛、匾额、牌位）的国际运费按实际发生额另计，下单前须与本站确认金额。
- 目的国的进口关税与清关费用由买家承担，各国税率不同，请在购买前自行确认。
- 收到商品 14 日内，未使用、包装完好可申请退货，退货运费由买家承担；因质量问题或错发导致的退换，运费由我方承担。
- 定制类商品（刻字、按需印制）不支持无理由退货，质量问题除外。
8. 退款政策
退款一律原路退回至原支付账户，处理时间为 5–10 个工作日（视 PayPal 与发卡行而定）。
| 情形 | 退款比例 |
|---|
| 课程开始前 7 日内取消，且未上过任何课 | 全额退还（扣除支付通道手续费） |
| 课时包已使用部分课时 | 按单课时原价扣除已消费课时，退还余额 |
| 服务类（代写、编修）开工前取消 | 全额退还定金 |
| 服务类已开工 | 按已完成阶段结算，余额退还 |
| 实物商品发货前取消 | 全额退款 |
| 实物商品签收 14 日内退货 | 扣除往返运费后退款 |
| 数字内容或在线服务已交付 | 不予退款 |
9. 不予退款的情形
- 已消费的课时、已交付的文稿与数字内容；
- 定制类实物已进入制作；
- 因客户提供的资料错误、遗漏导致的返工或重新制作；
- 客户单方面不再需要服务，但服务已实质开始。
10. 边界与免责
- 语言教学为知识传授，不承诺考试通过、不承诺达到特定等级。学习成果取决于课时投入与个人练习。
- 情绪陪伴类服务不是医疗行为，也不是心理治疗，不提供诊断、不用药建议。如您处于严重情绪困扰或有自伤念头，请立即联系当地医疗机构或紧急救助电话。
- 命理解读类内容属个人见解与传统文献解读，仅供参考，不构成对未来的预测或保证，不作为医疗、法律、投资决策依据。
- 家史与族谱内容依据客户提供资料及可查文献整理，对资料本身的真实性与完整性不作担保；涉及支系归属的表述以文献为据，不作血缘断言。
11. 内容与知识产权
- 您提供的照片、文字、口述资料，著作权归您或原权利人所有。
- 您授权我们仅为完成本次服务而使用、整理、印制上述资料。
- 我方将成品用于展示、案例、宣传，须另行取得您的书面同意，且不公开家庭私密内容与具体人名。
- 我方撰写的文稿，著作权归您，我方保留署名与案例使用权（经同意后）。
12. 隐私
- 我们收集：姓名或称谓、邮箱、PayPal 付款所需信息、您主动提供的故事与照片。
- 我们不收集身份证件号、银行卡号、医疗诊断记录。
- 资料仅用于交付服务，不向第三方出售或共享，法律要求除外。
- 您可随时要求查阅、更正或删除您的资料，发送邮件即可。
- 家族树内容默认仅家族内可见，不公开、不被搜索，您可随时删除自己的条目。
13. 公益与善款声明
- 本网站不设功德箱，不代收、不代转任何形式的善款、香火钱或捐赠。
- 页面公示的公益事项仅作记录与说明，不构成募捐，也不接受任何以公益为名的付款。
- 本站仅提供文化服务与实物商品，不提供理财、投资、借贷、博彩类产品。
14. 争议处理
如对服务或退款有异议，请先邮件联系我们，我们将在 10 个工作日内答复并尽力协商解决。本条款不排除您所在地消费者保护法律赋予您的强制性权利。
15. 条款变更
本条款如有修改，将在本页更新并标注日期。修改不影响修改前已成立的订单。
Terms of Service & Refund Policy
These terms apply to all services and products purchased through youclanheritage.com (the “Site”). By placing an order or making a payment, you confirm that you have read and agree to these terms.
1. Who we are
The Site is operated by YOU CUIYUN (游翠云) (“we”, “us”), based in Taigu, Jinzhong, Shanxi, China.
Email: xw131419-1319@qq.com
We reply within two business days, 9:00–18:00 Beijing time (UTC+8).
All payments on this Site are received under the account name YOU CUIYUN, matching the operator above.
2. What we offer
| Category | Description | Delivery |
|---|
| Language teaching | One-to-one online Chinese lessons (single lesson, lesson packages) | Live video |
| Family history | Memoir writing, family history editing, genealogy compilation | Digital manuscript, printed volume |
| Digital collaboration | Online family tree, co-built with invited relatives | Online account |
| Physical goods (craft collectibles) | Physical replica collectibles and souvenirs: seals, scrolls, genealogy books, bookmarks, tea gifts, shrines, plaques, ancestral tablets — numbered editions | International shipping |
| Ancestral hall ritual service | We prepare and offer incense, eternal lamps, offerings and lotus lanterns on your behalf at an ancestral hall in China | On-site service + photos sent back to you |
| Consultations | I Ching cultural reading, emotional accompaniment, family-root interviews (where listed) | Online session, written report |
Items marked “coming soon” are not open for payment.
3. Payment
- All prices and payments are in US dollars (USD), completed through the official Stripe / PayPal / WeChat cross-border checkout on this Site.
- Funds go directly to the operator account of YOU CUIYUN. Our staff never handle payments, and we provide no off-site private payment account.
- Lessons and services begin after payment is confirmed; physical goods are dispatched after payment is confirmed.
- We do not accept off-site private transfers. Any request to pay outside this Site does not come from us.
4. Booking and rescheduling (language lessons)
- Class times are confirmed by both parties and listed in Beijing time (UTC+8).
- Rescheduling or cancellation must be requested at least 24 hours before the class; one free reschedule per booking.
- Cancellations within 24 hours, or no-shows, count as a used lesson and are non-refundable; one make-up lesson may be requested.
- If we cancel (illness, equipment or network failure), you receive either a full make-up lesson or a refund of that lesson — your choice.
- If a class is interrupted for more than 15 minutes due to your connection or device, it is charged as a half lesson.
5. Lesson validity
| Purchase | Validity | On expiry |
|---|
| Single lesson | 30 days from payment | One 30-day extension available |
| Lesson package | Used within 3 months of the first class | Unused lessons expire; one 30-day extension available |
Extensions must be requested before expiry, once per order.
6. Delivery (memoir, family history, genealogy)
- A 30% deposit is due on signing; interviews and research begin.
- 40% is due on first draft, 30% on final approval.
- Each commission includes two rounds of revisions. Further revisions are billed at the rate shown on the Site.
- Typical timelines: memoir 6–10 weeks; family history 4–8 weeks; genealogy 3–6 weeks, counted from receipt of complete materials. Rush work must be agreed separately.
- You are responsible for providing materials and feedback on time. Delays caused by late materials do not count as our breach.
7. Physical goods
- In-stock items ship within 3–7 business days; custom items (engraving, printed genealogy) ship 15–30 days after artwork approval.
- International shipping is free for small and medium items. For large items (seals, scrolls, genealogy volumes, shrines, plaques, ancestral tablets) actual international shipping is charged separately and must be confirmed before you order.
- All import duties and customs fees in the destination country are paid by the buyer. Rates vary by country — please check before ordering.
- Returns are accepted within 14 days of delivery if unused and in original packaging; return shipping is paid by the buyer. If the item is faulty or wrongly shipped, we cover shipping.
- Custom items (engraved or print-on-demand) are not eligible for change-of-mind returns, except for quality issues.
8. Refunds
Refunds are issued to the original payment method and take 5–10 business days to appear, depending on PayPal and your card issuer.
| Situation | Refund |
|---|
| Cancelled within 7 days of purchase, no lesson taken | Full refund (less payment processing fee) |
| Lesson package partly used | Unused balance refunded; consumed lessons charged at the single-lesson rate |
| Service cancelled before work begins | Deposit refunded in full |
| Service already underway | Completed stages charged, balance refunded |
| Physical goods cancelled before dispatch | Full refund |
| Physical goods returned within 14 days | Refund less shipping both ways |
| Digital content or online service already delivered | Non-refundable |
9. Non-refundable cases
- Lessons already taken, manuscripts and digital content already delivered;
- Custom physical items already in production;
- Re-work caused by incorrect or incomplete materials you supplied;
- Services you no longer need that have already substantially begun.
10. Scope and limitations
- Language teaching is educational. We do not guarantee exam results or any specific proficiency level. Outcomes depend on hours invested and personal practice.
- Emotional accompaniment is not medical care and not psychotherapy. We do not diagnose or prescribe. If you are in serious distress or having thoughts of self-harm, please contact local emergency services or a healthcare provider immediately.
- Traditional interpretation content reflects personal reading of classical sources. It is for reference only, is not a prediction or guarantee, and must not be used for medical, legal or financial decisions.
- Family history and genealogy content is compiled from materials you provide and from available published sources. We do not warrant the accuracy or completeness of third-party sources, and we make no biological-lineage claims.
11. Content and intellectual property
- Photographs, texts and oral accounts you provide remain yours.
- You authorise us to use and edit them solely to deliver the service you purchased.
- Using finished work for portfolios, case studies or promotion requires your written consent, and never includes private family content or identifiable names.
- Copyright in manuscripts we write is assigned to you; we retain attribution and, with your consent, the right to reference the work as a sample.
12. Privacy
- We collect: your name or preferred form of address, email, information required by PayPal, and the stories and photographs you choose to send.
- We do not collect ID numbers, card numbers or medical records.
- Data is used only to deliver your order and is never sold or shared with third parties except as required by law.
- You may request access, correction or deletion at any time by email.
- Family tree content is private to your family by default — not public, not indexed — and you may delete your entries at any time.
13. Charitable giving
- This Site has no merit box (donation box) and does not collect or forward donations, incense money or charitable contributions of any kind.
- Charity notes published on the Site are records only. They are not a fundraising appeal, and no payment may be made on charitable grounds.
- We sell cultural services and physical goods only. We do not offer investment, savings, lending or gambling products.
14. Disputes
If you have a concern about a service or refund, please email us first. We will respond within 10 business days and work in good faith to resolve it. Nothing in these terms limits any mandatory consumer rights available to you under the law of your own country.
15. Changes
Any changes to these terms will be posted on this page with a new date. Changes do not affect orders already placed.